HEAT® PowerDeskTM is
an entry-level service and support automation solution designed specifically for
growing businesses. Based on the award-winning HEAT® software, PowerDesk provides
the specific features and functionality required by developing organizations.
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- Group and perform several tasks with a single keystroke (i.e. sending e-mails,
printing work orders, launching other applications).
- - Quick Calls, Quick Assignments and Quick Journals: Define simple,
repetitive tasks - accessible with a single click. Quickly copy critical information
from one call to another.
- - Auto Ticket Generator automatically creates new
call tickets and updates existing call tickets via a variety of sources, including
MAPI (i.e. Outlook, GroupWise, etc.) and POP/SMTP. Additionally, Auto Ticket Generator
can automatically respond to requests for call ticket information and status
- - Save time and work by allowing multiple calls to be linked
to an issue, updated and closed automatically. Callers can be automatically informed
that their issue is being addressed.
- - PowerDesk comes with Answer WizardTM which provides convenient
pre-defined reports and a "consultant-in-a-box" to help you ask the
right questions and get the right answers.
- - Web-based tool for support technicians that includes
access to FAQ's, 'How to' and 'How can I' searches, self-help/self-healing tools,
the ability to post questions to the user community, and gain access to technical
white papers.
- - PowerDesk is totally compatible with HEAT service and support software
- As your company and functionality requirements grow, so does your support operation.
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- FrontRange Solutions customer service and support has been rated excellent by
META Group, Inc., a leading IT analyst.
- HEAT®
Self Service - Installed on your server, HEAT Self Service allows employees
and/or customers to log issues and answer their own questions without calling
the support center; reducing call volume, boosting customer satisfaction and providing
realized call center savings.
- iHEAT
- Provides technicians remote access to HEAT or HEAT PowerDesk over either network
connections or dial-up access with no additional plug-ins required. Enables 24/7
remote access to core HEAT functionality, allowing technicians greater mobility
and productivity. Included with HEAT 6.4, available for HEAT PowerDesk.
- GoldMine®
FrontOffice - The simple yet powerful tool that helps small to medium-sized
businesses manage the entire customer lifecycle.
Please fill out the
"learn more" form, and we'll get your
questions answered.
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