This
powerful module allows your employees and customers access to the problem-solving
capabilities of your HEAT® system from any computer with a Web browser 24-hours
a day, seven days a week. This translates into increased efficiencies right from
the start:
- Reduced call volume
- Less
pressure on technicians
- Increased customer satisfaction
Now, your HEAT administrator can control
many of its features directly from the Web page. Plus, you can customize the look
and feel of the user interface and change the data presented on your HEAT Self
Service Web pages.
This Web-based design keeps your cost
low by eliminating the need to install, maintain and upgrade software on user
PCs.
- The workflow for HEAT is already intuitive. Now, users can log
on and get started using the Web connection immediately.
- Emails customers a confirmation that
their issue has been logged and provides a hyperlink within the email to link
back to the original issue so they can check for accuracy and/or make changes
as needed.
- You will learn how valuable your knowledgebase
software is by tracking how often your customers use it and what they are asking.
- If not all of your information
is in a knowledgebase; HEAT Self Service allows the user to add other support
links and services.
- HEAT Self Service reduces the burden of password
problems by automatically providing the customer with a password if it is lost
or forgotten. Security remains in tact by emailing the password only to the address
provided in the customer’s profile.
Please fill out the
"learn more" form, and we'll get your
questions answered.
Overview
Service
& Support 
