Customers and analysts alike agree that HEAT
is the most comprehensive suite of help desk software available on the market
today. In fact, HEAT has received the Users Choice Award for the third consecutive
year. Let HEAT® Service & Support and our line
of Simply Powerful™ add-on modules help you gain control of your service
and support issues. Best of all, HEAT 6.4 is easy-to-use, highly customizable
and affordable!
-
— Tailors the system to your business environment quickly and easily.
- — Provides all the tools necessary to log and track 100% of
your calls and resolve them more quickly than ever before.
- — Allows you to create automation
and escalation rules easily and intuitively. Automates many business processes
and monitors the system for problem issues using a wizard-like interface.
- — Automatically creates new call tickets and updates
existing call tickets via a variety of sources, including MAPI (i.e. Outlook,
GroupWise, etc.), VIM (i.e. Lotus Notes) and POP3. Additionally, Auto Ticket Generator
can automatically respond to requests for call ticket information and status.
- — Provides easy selection from more than 200 predefined
reports, which provide answers to key business questions.
- — Monitors key metrics and graphically
illustrates service and support center status at-a-glance.
- – Provides technicians remote access to HEATor
HEAT PowerDesk over either network connections or dial-up access with no additional
plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing
technicians greater mobility and productivity.
- HEAT®
Self Service™ – Installed on your server, HEAT Self Service
allows employees and/or customers to log issues and answer their own questions
without calling the service and support center; reducing call volume, boosting
customer satisfaction and providing realized call center savings. HEAT Self Service
can reduce service desk calls up to 15%.
- HEAT®
Asset Tracker — delivers significant IT savings by managing hardware,
software and non-scannable asset throughout their lifecycles.
- KNOWLIX™
— Knowledge management products that can save up to 30% off service
and support center budgets by reducing training costs, unnecessary escalations,
and call lengths.
- GoldMine®
FrontOffice - The simple yet powerful tool that helps small to medium-sized
businesses manage the entire customer lifecycle.
Please fill out the
"learn more" form, and we'll get your
questions answered.
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Everywhere GoldSync Heat
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PowerDesk
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