Products Overview

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Providing "Best of Breed" Sales, Marketing & Support Solutions to Help You Grow Revenues, Win New Business and Retain Customers.

CRM Systems & Solutions
Customer Relationship Management systems provide all the functionality for your customer-facing or frontoffice operations including: sales, marketing, service and support functions; and seamlessly integrate these into a 360° view of your customer information. This can also include backoffice integration with your systems that handle accounting, order entry and ERP. Enabling the front and back offices to "speak" to each other so coordination happens automatically and information is current and error-free.

Sales & Marketing
Discover a wide range of tools to help automate, capture and create your sales & marketing processes. Every aspect of of your sales cycles is covered, from initial contact to scheduling follow-up correspondence and closing. Finding and targeting customers (marketing) is the starting point to any sales pipeline. Create your own customized prospect lists and analysis reports, cross-market your current customer base and measure the ROI on your marketing campaigns. These tools can remove the guess work from your marketing and sales efforts.

Service & Support
Providing excellent service to your customers is not an option, it's a neccessity! It is a primary competitive advantage and builds loyalty which is essential to making ongoing sales. If you don't offer excellent product support, your customers will go elsewhere. Sienna Solutions provides an assortment of tools to help you support and service your customers in a cost-effective manner. Whether you need to build a helpdesk, knowledge base, create trouble tickets, track defects, or build a self-service web; you can accomplish any of your requirements with these tool sets.

Additions & Add-ons
Additional functionality can be seamlessly added to you solutions. Take a look at a partial listing of what we have available. Whether using our custom modules and development or through 3rd party add-ons; we can provide the specific functionality you need. If you have a specific requirement not listed please ask, we are continuously adding to this section.

"Sienna Solutions was our only real choice, we needed someone who understood sales, marketing and our business processes first and then was able to map our requirement into the product that fit"

-Century Small Businesses

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