Providing
excellent service to your customers is not an option, it's a neccessity! It is
a primary competitive advantage and builds loyalty which is essential to making
ongoing sales. If you don't offer excellent product support, your customers will
go elsewhere. Sienna Solutions provides an assortment of tools to help you support
and service your customers in a cost-effective manner. Whether you need to building
a helpdesk or knowledge base, creating trouble tickets, track defects or build
a self-service web; you can accomplish any of your requirements with these tool
sets.
To learn about some of the specific
solutions we offer, make your selections below or submit your questions anytime
by completing the "learn
more" form.
Your products and services are nothing
without your customers, right? So shouldn't their satisfaction be at the top of
your list? SalesLogix® for Support is the complete solution for tracking,
managing, and resolving customer support issues. Customers interact with your
support team more frequently than with anyone else in your company, so shouldn't
your service professionals have the most current and complete customer data at
their fingertips.
(learn
more)
HEAT® Service & Support™
software delivers an easy-to-use, full-featured customer service and support solution
with a single view of the customer, enabling your organization to reduce IT costs,
streamline customer support interactions and improve customer retention. Powerful
add-on modules such as HEAT® Self Service™, HEAT® Asset Tracker and
KNOWLIX™ allow for proactive asset management, greater productivity and measurable
return on investment.
(learn
more)
HEAT® PowerDesk™ software is an
affordable, practical customer service and support solution to
automate your customer service and support center or employee
help desk - perfect for any size business. HEAT PowerDesk delivers
unparalleled time-to-value with automatic ticket generation, comprehensive
reporting tools. Best of all, HEAT PowerDesk is fully compatible
and upgrades directly to HEAT® Service & Support™
software - as your company and functionality requirements grow,
so does your support operation.
(learn
more)
Microsoft Customer Relationship Management
makes it easy for your business to provide consistent, effective
service and increase volume capacity without adding headcount.
Both sales and service employees can easily view, share, and update
customer and product information, ensuring efficient, up-to-date
sales and service. Automated routing and queuing of support requests
ensures that customer service representatives (CSRs) serve customers
efficiently from initial contact through resolution.
(learn
more)
Overview
Service
& Support 
