To
ensure the success of any of our solutions, The scope of each
step performed, who completes a given step (Sienna and/or Client personnel), what
steps have already been completed, and the amount of time spent on each may vary
significantly, but every successful solution address each of the seven
(7) steps outlined below.
| It is the successful completion of
each of these steps that ensures that projects are completed on time and budget;
and that the client's goals, objectives and ROI (return on investment) are met.
|  |
The will allow marketing, sales, service and support organizations
to examine and critique their current situation. By identifying specific problem
areas (i.e. productivity obstacles and process deficiencies), this assessment
assists organizations in targeting areas for process improvement and setting overall
project goals. The
facilitates the selection of a set of possible product alternatives that will
match a company's existing, or planned, corporate IT infrastructure while providing
the functions, features and data needed to implement desired process changes and
achieve the stated project goals.
The assists an organization in comparing,
rating and making the final product(s) acquisition decisions.
The
assists
an organization with the "design" of the project's scope and the development
of the most effective set-up, configuration and overall software customization
plan for the chosen product(s). This determines the best ways to implement desired
process changes and meet the stated project goals. The proposed database design
and software customization requirements are approved and documented within the
"specification".
The ensures that the project implementation will be completed
on time and within budget. A
may be required, allowing a selected group of representatives from the organization
to test the new system and recommend any needed modifications prior to a company-wide
rollout. The allows
an organization to deploy their chosen solution in the most expedient and effective
manner possible.
With the proper training you can significantly
shorten the learning cycle and raise the users' comfort level immediately. Armed
with a solid understanding of the fundamental functionality of the new system,
users are able to quickly achieve efficiencies and productivity gains. These successes
will lead to increased usage, which in turn multiplies the benefits of the solution
to the organization. We provide three different class types: and with four levels
of training:. Courses are offered in all the solutions we
provide.
Our assist organizations with the set-up and operation
of in-house end-user support programs. It is also designed to supplement your
support operations with direct phone, email and remote access support with Sienna where and when needed.
helps you track current results, make on-going adjustments,
and outlining both short and long-range plans for the enhancement of your system;
thus extending and improving the usefulness of your solution for years to come.
Overview
Implementations
