Sienna
Solutions provides small, medium and large companies a variety of Sales, Marketing
and Support related products and services that can be implemented on a "turn-key"
basis, or in a modular or phased approach. We have the experience, technology
and methodologies to provide your company with the highest level of service and
satisfaction.
Your solution is always built around
your business needs, budget and schedule. With over 600 CRM products available
in the marketplace today, let our experience guide you to the solution that works
for you.
From initial Analysis and Consulting, all the
way through to Training and follow-up Analysis, our professionals analyze your
needs and custom design a program that maximize the benefits received from your
investment. Our precise execution and delivery of stated goals will result in
measurable gains from your investment.
Although each project
can vary significantly in budget, scope and requirements, our clients typically
require service in one or more of the following ten disciplines.
IMPLEMENTATIONS
& CONSULTING
Our refined model for implementation
SMART™ (Solution Methodology with Account
Results Tracking) will ensure that your project progresses smoothly. We utilize
a highly refined model for implementation. An emphasis is given to strict adherence
to our methodology and the resulting project plan so that no stone is left unturned,
no fact overlooked. This further results in clearly outlined expectations and
greater accuracy in the result.
DATA
CONVERSION & CLEANSING
A new solution cannot leave the company's
accumulated data behind. It is critical to the success of your solution that data
be transferred from legacy systems and other outside data sources in order for
your company to gain rapid acceptance of the new system. Data conversion is a
very sensitive and highly technical area. Our technicians can help you convert
or transfer virtually any information or database into your new solution. We will
guide you in establishing the business rules for management of the data, and will
take pain-staking efforts to map out the conversion plan. We also pay special
attention to the quality of the incoming data. Our team utilizes very sophisticated
data conversion tools that can help to de-dup, realign and merge data as necessary.
Once data conversion is complete, we then test the resulting import for accuracy.
CUSTOMIZATION
& PROGRAMMING
Sienna Solutions
can custom design our solutions to automate your current environment, instead
of requiring your company to adapt all processes to fit the new environment. A
well-developed system will require the least amount of ecological change within
your organization. The system should be a tool that works for the users, not one
that requires the users to work for it. Our team of programmers and developers
has broad experience and can develop a solutions for virtually any environment,
whether it is the latest in web enabled automation tools, or wireless application
development.
UPGRADES
& REVAMPS
Sienna Solutions will do a full analysis of your
current SFA / CRM / Contact Management systems and determine your options for
redesigning, reworking, upgrading or replacing that system.
INTEGRATION
Truly powerful, enterprise type CRM / SFA/ Support applications often require
integration with other company databases and information systems. This allows
multiple company systems to share data in order to eliminate redundant entry of
critical customer data, reduce errors and increase efficiency and communication
between departments. Data integration often involves accounting systems, web data
stores, marketing data systems, and other company systems where critical information
resides or is developed. Sienna Solutions can integrate any company systems from
the simplest data sources, to the most complex of accounting and inventory management
systems.
REPORT
WRITING
Report writing is often a very critical component of a
successful solution. Reports are often the primary way that management reviews
accurate, up-to-date information from the system about your customers, trends
and business dynamics. Sienna Solutions employs certified report specialists that
can create the most complicated of reports, in virtually any layout desired to
deliver you the information you need most, when you need it most.
NETWORKING
Our solutions reside as applications on your network, servers, desktops and other
devices. Depending upon the requirements of your applications, users and data
needs, a hardware, software and/or network upgrade may be in order. We have certified
Microsoft, Novell and Cisco Network Engineers to make sure you have just the right
mix of performance, security and stability, so your applications are available
when and where you need them.
TRAINING
In order to receive the maximum benefit from you solution, it is important to
train users on the new application. We offer a variety of training programs and
options to fit your requirements. Sienna Solutions offers private and custom designed
courses in all the solutions we provide.
SUPPORT
Sienna Solutions offers its customers a full range of support
options, and will be happy to work with you to answer any questions
or solve any problems. If you are a client with a current and need assistance, please go directly
to our Customer
Care page.
FINANCE
& LEASING
Through our partnership with American Express, Sienna
Solutions provides customized financing and leasing arrangements to meet our clients
specific project needs.
Overview
Implementations
