Our address your support needs in a simple,
cost-effective and accountable way. Just
call our support
line or send
an e-mail request and Customer Care Agent will walk
you through the sign-up process, purchase the blocks of
support time necessary to meet your needs, select one of four
(4) support options listed below and away you go! Your support
use will be tallied and your account status is available anytime
upon request.
Build an in-house knowledge
base by submitting your questions via e-mail and receiving instructions electronically
or in combination with our Remote Access Support.
A Customer
Care Agent™ will talk you through any technical difficulties. We provide
prompt response, always surpassing the level of support provided by software vendors.
A
Customer Care Agent™ can access your network and work on your system remotely
using secure industry leading software. Typically 90% of support requests can
be handled through this option. This not only improves response time and accuracy
but also removes any travel or scheduling time so your support hours go towards
nothing but support.
A Customer Care Agent™ is available for
technical support and services at your location. Travel time to on-site support
locations are charged at a 50% rate.
Overview
Support
